Terms & Conditions — Your Agreement with bs111

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and bs111 ("bs111", "the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bs111.io. By accessing, browsing, registering on, or using any part of the bs111 platform, you confirm that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them.

If you do not agree with any provision of these Terms, you must immediately cease using the bs111 platform and, if applicable, close your account by contacting our support team. Continued use of the platform following any published amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bs111. In the event of a conflict between these Terms and any other document published on the platform, these Terms shall take precedence unless expressly stated otherwise.

2. Eligibility and Age Verification

Access to and use of the bs111 platform is strictly restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during which they maintain an active account:

• You must be at least 21 years of age. Individuals under the age of 21 are strictly prohibited from registering, accessing, or using the bs111 platform in any capacity.
• You must be a natural person. Corporate entities, partnerships, trusts, and other non-individual legal structures are not permitted to hold player accounts on bs111.
• You must not be a resident of or located in a jurisdiction in which online gambling is specifically prohibited by applicable law.
• You must not be a current employee, officer, director, agent, or affiliate of bs111 or any of its associated companies, subsidiaries, or partners.
• You must not have previously had an account on bs111 closed or suspended for a breach of these Terms.

bs111 conducts age and identity verification as part of the account registration and withdrawal process. You may be required to submit government-issued identification documents, proof of address, and proof of payment method ownership. Failure to provide satisfactory verification documents within the timeframe specified by bs111 will result in the suspension of withdrawal privileges and may result in account closure.

3. Account Registration and Management

3.1 Registration

To access the full features of the bs111 platform, you must register a player account. During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. You undertake to keep this information up to date and to notify bs111 promptly of any changes by contacting our support team.

3.2 One Account Policy

Each individual is permitted to hold only one active bs111 account. Operating multiple accounts — whether simultaneously or sequentially — is a breach of these Terms. Where bs111 identifies duplicate accounts associated with the same individual, all such accounts may be closed without notice and any pending withdrawals may be cancelled. Balances held in duplicate accounts are subject to forfeiture.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login details with any third party. bs111 will not be liable for any loss or damage arising from unauthorised access to your account where such access was made possible by your failure to adequately protect your credentials. If you suspect that your account has been accessed without your authorisation, you must contact bs111 support immediately.

3.4 Account Closure

You may request the closure of your bs111 account at any time by contacting our support team. Prior to account closure, you must ensure that all pending bets have been settled and that any available balance has been withdrawn. bs111 reserves the right to withhold the processing of a closure request while an active investigation into the account is underway.

4. Deposits, Withdrawals, and Payment Methods

4.1 Accepted Payment Methods

bs111 supports deposits and withdrawals via the following payment methods for players based in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, City Bank online banking, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All account balances are maintained in Bangladeshi Taka (BDT). bs111 does not charge currency conversion fees on BDT transactions processed through supported local payment methods.

4.2 Minimum and Maximum Transaction Limits

Minimum and maximum deposit and withdrawal amounts are set per payment method and are displayed within your account dashboard at the time of transaction. These limits are subject to change without prior notice. Higher transaction limits may be available to verified players based on account history and deposit volume, at the discretion of bs111.

4.3 Withdrawal Processing

Withdrawal requests are processed to the same payment method used for the player's most recent qualifying deposit. bs111 targets processing of bKash and Nagad withdrawals within one to four hours of approval under standard conditions. Processing times may be extended during periods of high demand, system maintenance, or where additional verification is required. bs111 shall not be liable for delays caused by third-party payment providers.

4.4 Verification Before Withdrawal

All withdrawal requests are subject to account verification. Players who have not completed identity verification may have their withdrawal requests held until satisfactory documentation is provided. bs111 reserves the right to request additional verification at any stage of the withdrawal process.

5. Bonuses, Promotions, and Wagering Requirements

bs111 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions tied to events such as the Bangladesh Premier League, Eid, and Pohela Boishakh. All bonuses are governed by the specific terms and conditions applicable to each promotion, which are published alongside the relevant offer. In the event of a conflict between those specific promotional terms and these general Terms, the specific promotional terms shall prevail.

5.1 Wagering Requirements

Bonus funds credited to your account are subject to wagering requirements before they may be converted to withdrawable funds. The applicable wagering multiplier, eligible game types, minimum odds requirements, and validity period are stated in the specific promotional terms. Placing bets on excluded game types or at odds below the minimum threshold will not count toward the wagering requirement.

5.2 Bonus Abuse

Any attempt to abuse the bonus system — including but not limited to: placing low-risk hedging bets to meet wagering requirements; using multiple accounts to claim the same bonus; exploiting errors or technical malfunctions to accumulate bonus credit; or colluding with other players to artificially generate qualifying activity — will result in the immediate cancellation of all associated bonuses, suspension of the account, and may result in permanent closure with forfeiture of balances.

5.3 Expiry of Bonuses

Bonus funds and free bets that are not used within their stated validity period will expire automatically and be removed from your account balance. Expired bonuses cannot be reinstated. It is your responsibility to monitor the validity period of any bonus credited to your account.

6. Betting and Gaming Rules

All bets and wagers placed on the bs111 platform are subject to the specific rules applicable to the relevant game or sporting event. These rules are available within the platform interface for each game type and sports market. The following general rules apply across all betting and gaming activity on bs111:

• Once a bet has been confirmed and accepted by the system, it cannot be cancelled or amended by the player.
• bs111 reserves the right to void any bet placed on an event where the outcome was known at the time the bet was placed, or where the bet was placed in error due to a system fault that produced incorrect odds.
• In the event of a match abandonment, postponement, or cancellation, bets will be settled in accordance with the specific rules for the relevant sport or market, as published within the platform.
• Where a technical fault or error in odds display results in bets being accepted at clearly incorrect prices, bs111 reserves the right to void affected bets and return stakes to players.
• The results of casino games are determined by certified random number generation (RNG) systems. All game outcomes are final once the game round is completed.
• Players are responsible for ensuring they understand the rules of each game before placing real-money wagers.

bs111 uses game software and live casino technology provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. The integrity and fairness of these games is the responsibility of the relevant provider, and all providers used by bs111 are certified fair-play operators.

7. Prohibited Conduct and Fraud Prevention

The following conduct is strictly prohibited on the bs111 platform. Engaging in any of the actions listed below will result in immediate account suspension, investigation, cancellation of all pending bets and bonuses, and may result in permanent account closure with forfeiture of balances:

• Opening or operating more than one player account on the bs111 platform.
• Providing false, incomplete, or misleading information at any stage of the registration, verification, or support process.
• Using the platform while under the age of 21.
• Attempting to manipulate game outcomes through the use of software tools, bots, scripts, or any other automated systems.
• Colluding with other players at live dealer tables or other multi-player game formats.
• Engaging in match-fixing, insider betting, or placing wagers based on privileged non-public information relating to a sporting event.
• Depositing funds through payment methods not registered in your own name.
• Using the platform in any manner that bs111 reasonably believes may constitute money laundering or other financial crime.
• Attempting to reverse engineer, copy, or reproduce any part of the bs111 platform, its software, or its content.
• Harassing, threatening, or abusing bs111 staff or other platform users through any communication channel.

8. Responsible Gaming

bs111 is committed to promoting responsible gambling among all of its players. Gambling is intended to be an enjoyable form of entertainment. If gambling is no longer enjoyable and is causing financial, emotional, or social harm, it is important to seek help. bs111 provides a range of responsible gaming tools that are accessible from within your account dashboard.

Available responsible gaming controls on bs111 include: deposit limits (daily, weekly, and monthly), session time limits, loss limits, cooling-off periods, and self-exclusion. Players who self-exclude will have their account locked for the duration of the exclusion period and will not receive any promotional communications during that time. Self-exclusion requests are processed by the support team and take effect within 24 hours of confirmation.

For full details of all available responsible gaming tools and external support resources, please visit the Responsible Gaming page. bs111 also encourages players who are concerned about their gambling habits to contact our support team directly at [email protected] for a confidential conversation.

9. Intellectual Property

All content on the bs111 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and the overall platform design — is the property of bs111 or its content suppliers and is protected by applicable intellectual property laws. The bs111 brand name, logo, and all associated trademarks are the exclusive property of bs111.

You are granted a limited, non-exclusive, non-transferable licence to access and use the bs111 platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any part of the platform or its content. Any unauthorised use of bs111's intellectual property may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, bs111 shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages arising from your use of or inability to use the bs111 platform, including but not limited to: loss of winnings, loss of data, loss of profits, business interruption, or any other economic loss, whether based on contract, tort, negligence, or any other legal theory.

bs111 does not warrant that the platform will be available at all times, free from errors, or unaffected by technical issues. Scheduled maintenance, unplanned outages, or third-party infrastructure failures may temporarily affect platform availability. bs111 will make reasonable efforts to restore normal service as quickly as possible following any disruption.

In all cases where bs111's liability cannot be fully excluded under applicable law, our total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

11. Privacy and Data

bs111 collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering an account on bs111, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy forms part of your agreement with bs111 and should be read in conjunction with these Terms.

bs111 uses SSL encryption to protect personal data transmitted between your device and our servers. We do not sell your personal data to third parties for marketing purposes. Data may be shared with third-party service providers strictly where necessary to operate the platform, process payments, or comply with applicable legal obligations.

12. Amendments to Terms

bs111 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, bs111 will publish the updated Terms on this page with a revised effective date. For significant changes, we may also notify active players via email or an in-platform notification.

It is your responsibility to review these Terms periodically. Continued use of the bs111 platform following the publication of updated Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the platform and request account closure.

13. Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with the general principles of fair dealing and applicable international standards for online gaming operations. In the event of a dispute arising from your use of the bs111 platform, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally and promptly.

Formal disputes that cannot be resolved through the informal support process should be submitted in writing to [email protected] with full details of the dispute, relevant transaction references, and any supporting evidence. bs111 will acknowledge formal dispute submissions within five business days and will aim to provide a substantive response within 30 calendar days.

14. Contact Information

If you have any questions about these Terms & Conditions, or if you wish to raise a concern about your account, a transaction, or any aspect of the platform, please contact the bs111 support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your account dashboard after login
• WhatsApp: Contact details provided to verified players after account login, for account security purposes
• Support Hours: 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6)

When contacting support regarding a specific transaction or dispute, please include your registered username, the date and approximate time of the transaction, the transaction reference number if available, and a clear description of the issue. This will allow our team to investigate and respond as efficiently as possible.